Energy Conscious Consultant

Computer Crashes Need A Back Up Plan

As a small business owner, you must have a computer to keep track of your accounting.  You can also order parts online, place orders, or sell online. As we live in the age of technology, computers have become part of our daily lives.  We become dependent upon them.  But what happens when your computer goes crazy or even worse, what happens when it crashes?

Energy Star Specifications For Your Computer

The energy star label was designed for homeowners to pick the better made quality appliances for your home that are energy efficient.  Most appliances your buy today will have an energy star rating on them.  A newbie to the list would be a computer.  Homeowners and small businesses depend upon computer for business, purchases, and connecting through social marketing.   But do you realize how much energy your computer uses?

Business: Leadership

What kind of business are you in?  Service?  Home based?  People?  To stay in business, you must be able to give more than you think to customers.  One of the most important rules of giving was said by Norman Ray Lambert.  One of his golden rules say that we should always "give more than you expect." 

Ebook Writing And Marketing Secrets

Ebook writing has become a marketing technique that many people don't know about.  Marketing is necessary to grow your business.  But if you want to have fun and enjoy you life, you need to take the stress off of your yourself. One way to do this is to automate your business.

One of the best tools I have found is through Connie Ragen Green who has helped me expand my business and achieve my goals.  She has helped me grow from a service/sales business to expanding that business online to help me make money from home.  She explains the growth techniques in weekly seminars in everyday language. She has taught me how to write to become an author, a writer,and a self publisher.

You owe it to yourself to expand your ideas of what a growing business can be.I recommend you check out her site at ebook writing and marketing site and sign up to receive her email updates.  How do you want your business to grow?

Customer Service

As an electrician, I had a customer call me up for service on his generator. When I explained to him that I would schedule him for the next week, he got upset.  He wanted me out to his house immediately. 

His response was just complaints. I just had to listen.  He called his generator a piece of junk and said things like what good is it.  Once he finished venting and calmed down, he was open to my suggestions. 

I listened.  I reassured him.  I gave him possible scenarios to his problem.  I scheduled an appointment for the following week.  Listening was the first step.  If I would have started arguing with the guy when he was complaining to me, one of us would have hung up. When I offered suggestions, he knew I was serious and that I was willing to work with him.

Listen to your customers.  What are they saying?  Are they just venting or do they need an immediate response?  Sometimes you can handle it over the phone.  Sometimes a service call is needed.  Sometimes an email will suffice.  You must determine what is the right response to turn that unhappy customer into a happy one.

How did you handle that angry customer when they called?